In plain English
By using Black Ice, you agree to these terms. If you're signing up for an organization, you have the authority to agree on its behalf.
Welcome to Black Ice. These Terms of Service ("Terms") govern your access to and use of our semantic infrastructure platform, including our website, web application, API services, and any related services (collectively, the "Service").
By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
Definitions:
In plain English
Black Ice is a semantic governance platform across Free, Pro, and Builder tiers. Features may differ by plan.
Black Ice is a semantic infrastructure platform that enables organizations to manage terminology, concepts, and ontological relationships for AI-native content systems. Our Service provides:
The Service is generally available and offered across multiple subscription tiers (Free, Pro, and Builder). Feature availability may vary by plan. We continuously improve the platform and may introduce changes with advance notice.
In plain English
Use accurate info, keep your credentials safe, and tell us if something looks compromised. You're responsible for activity on your account.
To access certain features of the Service, you must create an account. When registering, you agree to:
We reserve the right to refuse or terminate accounts at our discretion, in accordance with applicable law.
In plain English
Don't break the law, attack the platform, scrape it, or resell it. Otherwise — build things.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not:
In plain English
The platform itself is ours. You get a limited license to use it. Any feedback you send us, we can use freely.
Our Intellectual Property: The Service, including its design, features, code, documentation, and branding, is owned by Black Ice and protected by intellectual property laws. Nothing in these Terms grants you ownership rights in the Service.
License to Use: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms.
Feedback: If you provide suggestions, ideas, or feedback about the Service, we may use this feedback without any obligation to you.
In plain English
Your ontology is yours. We only host and process it to run the service, and you can export it any time.
Your Ownership: You retain full ownership of all User Content you create, upload, or store within the Service. Your ontology data, terminology, and concepts belong to you.
License to Black Ice: You grant us a limited license to host, store, process, and display your User Content solely to provide the Service. We will not use your User Content for any other purpose without your consent.
Data Portability: You may export your User Content at any time using our export features. We support standard formats to ensure you maintain control over your data.
Data Protection: Our processing of personal data is governed by our Privacy Policy, which forms part of these Terms.
In plain English
We aim for high uptime but can't promise zero downtime. Paid tiers have specific SLAs.
Availability: We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may experience occasional downtime for maintenance or unforeseen issues.
Maintenance: We will endeavor to provide advance notice of planned maintenance that may affect Service availability when possible.
Service Level Agreements: Specific SLAs may apply to paid tiers as described in the applicable subscription terms.
In plain English
Free tier exists. Paid plans bill monthly via Stripe. We'll give reasonable notice before any pricing changes.
Free Tier: A free tier is available with limited features. Paid plans (Pro and Builder) unlock additional capabilities and higher usage limits.
Pricing Changes: We will provide reasonable notice of any pricing changes. Continued use of the Service after pricing changes take effect constitutes acceptance of the new terms.
Payment Terms: Paid subscriptions are billed monthly. Payment is processed through Stripe. Fees are non-refundable except as required by law or expressly stated otherwise.
In plain English
You can leave any time. We can end access if you break the rules — and you'll have 30 days to export your data.
Your Right to Terminate: You may close your account at any time through your account settings or by contacting us.
Our Right to Terminate: We may suspend or terminate your access if you violate these Terms, if required by law, or for any other reason with reasonable notice.
Effect of Termination: Upon termination, you will have 30 days to export your User Content. After this period, we may delete your data in accordance with our data retention policies.
Survival: Provisions regarding intellectual property, limitation of liability, indemnification, and governing law survive termination.
In plain English
The service is provided "as is." EU consumer rights still apply — nothing here waives them.
As-Is Basis: The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory.
We disclaim all warranties including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
EU Consumer Rights: If you are a consumer in the European Union, the disclaimers above do not affect your mandatory statutory rights under applicable consumer protection laws, which cannot be waived or limited by contract.
In plain English
If something goes wrong, our liability is capped at what you paid us in the last 12 months (or €100, whichever is higher). Some things — like fraud or personal injury — are never excluded.
Liability Cap: To the maximum extent permitted by law, Black Ice's total liability for any claims arising from these Terms or your use of the Service shall not exceed the greater of: (a) the amount you paid to us in the 12 months preceding the claim, or (b) €100.
Excluded Damages: We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
Exclusions: These limitations do not apply to: (a) liability for death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded under applicable law.
In plain English
If your use of the service causes a third-party claim against us, you agree to cover it. EU consumers get extra protection here.
You agree to indemnify, defend, and hold harmless Black Ice and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:
This indemnification obligation does not apply to EU consumers for claims arising from our negligence or breach of these Terms.
In plain English
EU law applies. Try to resolve issues with us first; EU consumers can also use local courts or the EU ODR platform.
Governing Law: These Terms are governed by the laws of the European Union and the applicable member state where Black Ice is established, without regard to conflict of law principles.
Dispute Resolution: We encourage you to contact us first to resolve any disputes informally. Any disputes that cannot be resolved informally shall be submitted to the competent courts.
EU Consumer Rights: If you are a consumer in the EU, you may bring proceedings in the courts of your country of residence. You may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
In plain English
We may update these terms. Material changes get an email and an in-app notice.
We may update these Terms from time to time. When we make material changes, we will notify you by:
Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the changes, you should discontinue use of the Service.
In plain English
Questions about these terms? Email support@black-ice.ai.
If you have questions about these Terms of Service or need assistance, please contact us:
Black Ice - Legal
Email: support@black-ice.ai
We aim to respond to all inquiries within a reasonable timeframe.