Legal
These terms apply to agencies listed in the Black Ice partner directory ("Partners"). They sit alongside the general Terms of Service.
Black Ice decides at its discretion which agencies are listed, and may hide or remove a listing at any time. Partners must keep their profile accurate, including the markets and certifications they claim.
Partners publish a fixed price per approved term for each market they cover. When a client agrees to those prices in Black Ice, they are fixed for that client until both sides agree new ones. Black Ice only counts approved terms so both sides see the same figure; contracts, invoicing, payment, taxes and any dispute are strictly between the Partner and the client. Black Ice is not a party to that agreement and takes no commission. Price changes apply only to clients who agree to them.
Partners access client terminology only through review links the client sends. Partners must keep everything they see confidential, use it only to perform the work for that client, not copy it into other tools or training data, and delete local copies when the work ends.
When a Partner processes personal data for a client, the Partner acts under its own agreement with that client. Black Ice processes the Partner's contact details only to run the directory and forward requests.
Black Ice does not guarantee the quality, availability or results of any Partner's work, nor the volume of requests a Partner will receive.
We may update these terms. Material changes are announced on the Legal page's Recent Updates.